Can I put painted glass in the dishwasher
The water is hot and the chemicals in the soap are meant to clean hard surfaces.
We recommend washing with a cloth and warm soapy water and rinsing them right away. Don't let them soak in water. That is the worst thing you can do.
If you have questions or concerns about your product, please let me know. or
Glass and china paints are for decorative purposes only and are NOT food safe. Don't let anyone tell you other wise. Never let the painted surface come in contact with food or your mouth. Of course, it is safe to touch.
This is why you will always see a "safe area" at the top of all Painted Snowflakes glasses. All items are painted on the outside or underneath where the food, nor drink, will not touch it.
All varnished, painted or decorated surfaces can be used with dry food if a doily is placed between them.
My glass was broken in shipping
Glass objects are NOT insurable when shipping. Less than 5% of our packages arrive broken as we do our best to package them.
If something does break, and is replacable we will work out the best way to make that happen. Usually Stacey will make another and ship it to you.
If it's something non replaceable, we will refund it.
Cancellations & Returns
We will gladly accept cancellations within 24 hours. Please advise us of your decision by email and we will cancel your order.
Custom orders and sale items are NOT returnable. Due to the nature of the order we will converse much about your design and if appropriate, or asked for, I will send images while in process.
"out of stock" or sold out.
As much of the work is made to order, most of the time it depends on supplies on hand.
Payment
All orders must be paid in full in advance. We take most major credit cards.
If you are in Canada we take E transfers.
No COD orders will be accepted.
Wholesale?
Painted Snowflakes has work all over the world. Please know that we expect to have it labelled with the Painted Snowflakes name unless the work is specifically designed by you.
Corporate
We welcome working with companies for gift giving, retirement ideas or achievement awards. As the work is all done by a single artist, please be aware of time frame against numbers needed.
Accessibility Statement
Painted Snowflakes takes the following measures to ensure accessibility of e store:
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Include accessibility as part of our mission statement.
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Integrate accessibility into our procurement practices.
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I am the mom of a person with a disability. I am not perfect at this but I am trying my best
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. e store is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.
Additional accessibility considerations
There is some overlapping when viewed at a 200%.
We welcome your feedback on the accessibility of e store. Please let us know if you encounter accessibility barriers on e store:
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E-mail: Stacey@paintedsnowflakes.com
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